Terms & Conditions

1. Driving Instructor

​1.1 All lessons are conducted by a fully qualified and DVSA-approved driving instructor.
1.2 Your instructor will follow the DVSA Code of Conduct and provide tuition in a safe, professional, and supportive environment.

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2. Lesson Cancellations and Rescheduling

2.1 If you need to cancel or reschedule a lesson, you must provide at least 48 hours’ notice prior to the scheduled lesson time.

2.2 Failure to provide sufficient notice (less than 48 hours) will result in the full lesson fee being charged.

2.3 Pre-booked lessons can be rescheduled by logging into the Member Area > My Bookings > Manage. Rescheduling is only possible up to 48 hours before the scheduled lesson time. Changes cannot be made after this period.

2.4 Catherwood School of Motoring reserves the right to cancel or reschedule lessons due to unforeseen circumstances, such as instructor illness, severe weather conditions, or vehicle unavailability. In such cases, lessons will be rescheduled at no additional cost to the student.

2.5 Students are responsible for ensuring their availability for the scheduled lesson time. No-shows or missed lessons without prior notice will be treated as a late cancellation and the full fee will be charged.

2.6 Repeated cancellations or rescheduling by the student without valid reasons may result in future bookings being refused or the agreement being terminated.

2.7 In the event of severe weather conditions, such as ice or heavy snow, the instructor may cancel the lesson for safety reasons. Every effort will be made to provide advance notice, and the lesson will be rescheduled at no additional cost.

2.8 It is the responsibility of the student to ensure that they arrive at the agreed pick-up point on time. If the student is late, the lesson will still end at the scheduled time, and the full fee will be charged.

2.9 For the Quick Pass Academy course students must book and pay at least 60 days in advance of starting the course and give 30 days' notice for cancellations. 
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3. Insurance
3.1 All driving lessons are covered by the instructor's motor insurance policy, including public liability and professional indemnity insurance.
3.2 This insurance does not cover any personal items left in the vehicle.

 

4. Payment
4.1 Payments can be made via cash, bank transfer, online via this website or other agreed methods.
4.2 Payment must be made in advance or at the start of each lesson unless agreed otherwise.
4.3 Block bookings must be paid in full upfront and are valid for six months from the date of purchase.

4.4 Payment for the Quick Pass Academy must be made in full 60 days before the start of the course. Payment can only be made by bank transfer for this course.

 

5. Lesson Tuition
5.1 Lessons are conducted in a dual-controlled vehicle, ensuring your safety during training.
5.2 It is the learner’s responsibility to ensure they hold a valid UK provisional driving licence.
5.3 Lessons will be tailored to the learner’s individual needs and progress.

5.4 Students must demonstrate the ability to read a vehicle registration plate from a distance of 20 meters during their first lesson. This is a legal requirement for the driving test and must be met before proceeding with lessons.

 

6. Price Changes
6.1 Catherwood School of Motoring reserves the right to change lesson prices.
6.2 Any changes to pricing will be communicated at least 14 days in advance and will not affect pre-paid lessons.

 

7. Acknowledgements
7.1 By booking lessons, you acknowledge and agree to these terms and confirm that you are fit and healthy to drive.
7.2 Any medical conditions that may affect your ability to drive must be disclosed before lessons begin.

 

8. Refund Policy
8.1 Refunds for unused lessons will be issued for block bookings, minus any lessons already taken.
8.2 Refunds will not be given for cancellations with less than 48 hours notice.

8.3 Refunds will only be given at the discretion of Catherwood School of Motoring

8.4 All driving lessons and packages must be used within 6 months of the date of purchase. Any unused lessons or packages after this 6-month period will expire and no refunds will be issued.

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9. Data Protection
9.1 Catherwood School of Motoring complies with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
9.2 Personal data provided during the booking process will only be used for managing your lessons and will not be shared with third parties without your consent.
9.3 For more information, please see our Privacy Policy.

 

10. Complaints
10.1 If you have a complaint, please contact us directly at paul@catherwoodschoolofmotoring.co.uk or call: 07770729663.
10.2 Complaints will be acknowledged within 5 working days and resolved as quickly as possible.

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11. Code of Conduct

11.1 Students are expected to behave respectfully towards their driving instructor at all times.

11.2 Abusive language, aggressive behaviour, or any form of physical contact will not be tolerated. Such behaviour may result in the immediate termination of lessons or agreements, with no refund provided.

11.3 Students must not attend lessons under the influence of alcohol, drugs, or any other substances that impair their ability to drive safely. If the instructor suspects impairment, the lesson will be cancelled immediately and no refund will be issued.

11.4 Instructors reserve the right to terminate lessons or agreements immediately in cases of inappropriate conduct, safety concerns or breaches of this Code of Conduct, with no refund provided.

11.5 The safety and well-being of all parties involved are prioritised at all times.

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12. Booking of Theory and Driving Tests
12.1 Booking the theory and practical driving tests is the learner’s responsibility.
12.2 Catherwood School of Motoring cannot guarantee instructor availability for specific test dates unless agreed in advance.

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13. Cookie Policy
13.1 This website uses cookies to enhance your browsing experience and collect analytical data.
13.2 By continuing to use the site, you consent to the use of cookies.
13.3 For more information, see our Cookie Policy.

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14. Using This Website
14.1 You may use this website for lawful purposes only.
14.2 Unauthorised use of the website or its content may give rise to a claim for damages and/or legal action.

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15. Copyright
15.1 All content on this website, including text, images, and design, is the property of Catherwood School of Motoring and is protected under copyright laws.
15.2 You may not reproduce, distribute, or use any part of this website without written permission.

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16. Liability
16.1 Catherwood School of Motoring is not liable for any loss or damage caused by the use of this website or services, except where required by law.
16.2 We cannot accept responsibility for delays caused by factors beyond our control, including adverse weather or road conditions.

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17. Amendments
17.1 These terms and conditions may be updated periodically.
17.2 By continuing to use our services or website, you accept any changes made.

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18. Termination of Agreement

18.1 Either party may terminate the agreement at any time by providing written notice.

18.2 Catherwood School of Motoring reserves the right to terminate the agreement immediately in the following circumstances:

• Breach of the Code of Conduct (see Section 11).

• Failure to adhere to the Terms and Conditions, including payment terms or cancellation policies.

• Repeated cancellations or rescheduling without valid reasons.

• Attendance at lessons under the influence of alcohol or drugs.

18.3 If the agreement is terminated by Catherwood School of Motoring due to the reasons outlined in Clause 18.2, no refunds will be provided for unused lessons or packages.

18.4 If the student chooses to terminate the agreement, any unused lessons or packages will be refunded at the discretion of Catherwood School of Motoring, subject to a 10% administrative fee and only if notice of termination is given at least 48 hours before the next scheduled lesson.

18.5 In the event of a dispute over the termination of the agreement, Catherwood School of Motoring will review the matter and aim to resolve it in a fair and timely manner.

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If you have any questions about these terms, please contact us at:

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Phone: 07770729663

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Email: Paul@catherwoodschoolofmotoring.co.uk​​​

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Last updated: December 2024